Refund & Return Policy
AERLYFE Refund & Return Policy
Effective Date: January 18, 2025
Last Updated: June 22, 2025
At AERLYFE, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase made directly through AERLYFE, you may request a return within 15 days of the original purchase date, subject to the terms below.
1. 15-DAY MONEY-BACK GUARANTEE
If you are not satisfied with your AERLYFE purchase, you may request a return within 15 days of the original purchase date.
To be eligible for a refund:
Your return request must be initiated within 15 days of the original purchase date.
The product must be returned in its original packaging.
The product may be unused or partially used.
Proof of purchase or a valid AERLYFE order number is required.
AERLYFE reserves the right to deny a refund if a returned product does not meet the eligibility requirements outlined in this policy.
2. PURCHASES MADE THROUGH THIRD-PARTY PLATFORMS
This Refund & Return Policy applies only to eligible purchases made directly through AERLYFE.
If you purchased an AERLYFE product through TikTok or another third-party marketplace or retailer, your purchase is subject to that platform's or retailer's applicable return and refund policies. Return and refund requests for those purchases must be submitted through the platform or retailer where the original purchase was made.
AERLYFE does not directly process returns or refunds for purchases made through third-party platforms or retailers unless otherwise required by applicable law.
3. HOW TO REQUEST A RETURN
To initiate a return:
Step 1 — Contact Us
Email our customer support team at support@aerlyfe.com with your order number and reason for the return.
Step 2 — Receive Return Instructions
If your return is eligible, we will provide you with return instructions and, if applicable, a return authorization number.
Step 3 — Ship Your Return
You are responsible for the cost of return shipping. You may use the shipping carrier of your choice. We strongly recommend using a trackable shipping service and retaining your shipping receipt until your refund has been processed.
Once your return has been shipped, please email the tracking number to support@aerlyfe.com.
AERLYFE is not responsible for return packages that are lost or damaged in transit before they are received at our designated return location.
4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, please contact us at support@aerlyfe.com as soon as possible after receiving your order.
Please include your order number and a description of the issue. We may request photographs or other information to help us evaluate and resolve the issue.
If we determine that the product was damaged, we will work with you to provide an appropriate resolution, which may include a replacement.
5. REFUND PROCESS
Once your eligible return is received and processed, we will send you an email confirming the status of your refund.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for the funds to appear in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.
Unless otherwise stated or required by applicable law, return shipping costs are the responsibility of the customer.
6. LATE OR MISSING REFUNDS
If you have received confirmation that your refund was issued but have not received the funds within the expected time frame, please first contact your bank, credit card issuer, or payment provider, as processing times may vary.
If you have done so and still have not received your refund, please contact us at support@aerlyfe.com, and we will assist you.
7. CONTACT US
If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us at: support@aerlyfe.com.